Frequently Asked Questions

Anton SF
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190978

Frequently Asked Questions
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K
Apr 15, 2026
I just bought a IC PAD3. WHEN I am using it for PEMF . It is not lighting up. When I push the power button it flashes a color for a second andvthrn does not light. I had the old IC pad that stopped working, this is replacing the old one.
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Apr 15, 2026
Hi I bought my IC pad new from a friend, (the box was sealed and in perfect condition) he is a HK supplier but now base in Australia. After unboxing it and using it for quite some time yesterday, the IC pad stopped working mid program, so I charged it with an usb c to usb c cable for my phone. (the red light was on) after 2-3 hours, I... See more
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t
tlc
Apr 11, 2026
So upset, I dropped my IC pad and the glass cracked, is this repairable?  Any recommendations would be greatly appreciated
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CA
Apr 10, 2026
Is the Infopathy team still working on an infrared light mat we can lay on? If so when will this be available for purchasing? 
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Apr 07, 2026
I'd like to cancel my membership and sign up for the middle line practitioner.  i cant figure out how to change it 
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Apr 06, 2026
How to use the remote treatment function ? I can not use it 
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Apr 03, 2026
Hello! My Infopathy is flashing in all colors as if it's already transmitting, even though I haven't pressed the transfer button yet! What could be causing this? Thanks for your help...
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SB
Apr 02, 2026
Hi, I asked this under the complex too. My IC pad just arrived. It says to turn up the volume on the computer but it's too loud to be around. When my chiro uses it there's no noise - what am I doing wrong? Thank you.
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A
Mar 30, 2026
I haven't been able to find an imprint for Bidens Pilosa. Does one exist on another name?
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PR
Mar 28, 2026
My infopathy disc seems to have a damaged charging port. I have to tape the cord in order for it to charge. I have tried other cords and it does not seem to be the problem, only the port.  Is there any way to have the port repaired or replaced?
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K
Mar 28, 2026
My infopathy pad has a flashing yellow light all of the sudden. What does this mean? 
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SM
Mar 25, 2026
can you add more pemf frequencies please??    i have knee osteoarthritis and a bone spur.  i have attached a chart if that is helpful.  thank you so much 

https://marcogentile.life/pemf-frequency-chart#-pemf-frequency-chart
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