Frequently Asked Questions

Anton SF
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Frequently Asked Questions
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GI
Sep 28, 2026
I need to change the email on my account. Can you help me with that?
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jm
Sep 27, 2026
I switched from Firefox to Safari Browser and it worked. Not sure why because Firefox has been working for your transfers for almost three years now.  Anyway it works now with Safari. Thanks
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jm
Sep 26, 2026
When I try to download a ic formula - it just keeps spinning.  May IC device is plugged into the headphones-I can send a screenshot if needed tell me what to do?  Thanks
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VF
Sep 25, 2026
Can you help me with the invoice for order no.#22487?Thank you!

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Sep 23, 2026
Do you have to have your glow pad before signing up for the app

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Sep 22, 2026
hi all, trying to add an avatar photo for my remote Ics. Clicked on the blank area to edit and add one, but nothing pops up. I was able to add my address.  also would like to somehow add my cat Misty and her photo.  thanks for all the help you've given me! Cat
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S
Sep 21, 2026
Hello, where can I find -balance of biomechanics-
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Sep 21, 2026
 Hi! I have already created an Infopathy account and joined the Remote Treatment community, but I can't find where to enable the Remote Treatment feature on my account. Could someone please explain how to activate it? Thank you! 
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Sep 18, 2026
Can I do remote transfer for Reflux Esophagitis even though it audible?

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SB
Sep 16, 2026
I just ordered an IC pad and added an annual subscription after reading about this in Chris Kidawski's book 'The Knee Pain Bible.' In anticipation of receiving the IC pad can you please help me understand the frequency/frequencies that would be most helpful for osteoarthritis pain in my knee joint or other joints as well such as the shoulder? Thank you. I am really looking forward to using this device.
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AA
A A
Sep 16, 2026
Will you add Ivabradine/Corlanor to your library?
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bw
Sep 16, 2026
Thank you, I was able to create my first ic.ย  So exciting. ย Please HELP. ย Now I have a problem with programming my next IC.ย  I have entered 85 frequencysa a total ofย  89 minutes and my computer has frozen. Or maybe the Infopathy program has frozen. I only have 14 more frequencyโ€™s to enter. ย A total of 14 more minutes. ย Iโ€™m stuck and donโ€™t know what to do. ย I hope... See more
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