Frequently Asked Questions

Anton SF
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Frequently Asked Questions
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CH
Aug 20, 2026
I bought my IC Pad in January 2025, and now the charging cable is broken. Is there a replacement available?
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HL
Aug 15, 2026
how do I turn off Bluetooth on the glowpad please

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Aug 12, 2026
Hello, I'd like to print a sticker. Now I have a few questions: Do I place the hologram or the adhesive side on the glowpad? Do I use water or body imprint? Which light is best to use? Thank you for your answer. Best regards, Susanne
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If there is the menu that show the schedule remote programs that we set up so it will be great . Because we can see  and edit them again ..Thanks 
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Aug 11, 2026
How Can I use the remote function? It doesn't show on my account

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KS
Aug 09, 2026
my glow pad is not working  it is fully charged   the sound is up the whole way but it is not doing anything when the imprinting is happening which isn't happening 
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C
Aug 02, 2026
Sorry it did deleted the whole just the one I wanted to
 
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Tom
Jul 30, 2026
Good morning,

Can we mix different infoceuticals for stress, vitality, vitamins, and oxidative stress treatment, or not?
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Jul 29, 2026
Does the calendar work with the Remote Treatments I am trying to setup a schedule and its not working.
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p
Jul 28, 2026
Hello Infopathy Support,
I'm experiencing an issue with the Infopathy app.
The app is not working properly. I have already uninstalled and reinstalled it, but the problem persists. As soon as I enter my username and password, I'm redirected back to the login screen instead of being logged into my account.
At the moment, I need to charge my ICs using the web version, as I'm unable to use the... See more
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Jul 28, 2026
i am planning to take IC water and patches on a trip , do i need to protect them from going thru there scanners? or in the air?

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E
Jul 26, 2026
I no longer see the Hummer IC in the tools section, is it no longer available?
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