Frequently Asked Questions

Anton SF
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Frequently Asked Questions
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MR
Nov 14, 2026
how do I get an new charger
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MJ
Nov 13, 2026
Hello Anthon,

We have received the 4 Glowing IC Pad 3 ordered.
One question though: you told us that we can use the same application in the family, but up to how many members is this possible?
Can a person who has also been living under our roof for several months and to whom we have just given a Glowing IC Pad 3 (this person is a friend who no... See more
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Nov 10, 2026
I am trying to shut off bluetooth on my GlowPad 3. I hold the power button till the red light flashes.  I assume the unit is supposed to restart.mine doesn't. The  light flashes and goes out. Turning the Pad back on also turns on the bluetooth. Does my pad have a problem? Does using the wired port turn off bluetooth? Thank you KenL
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Nov 09, 2026
Hi Anton, I have a question: how can I work remotely? Do I need a separate subscription? I've watched the video but I can't figure out how to do it. Thanks a lot.
Sincerely, Montserrat

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CC
Nov 05, 2026
Hi Anton,  a couple of questions. When I create a complex for myself,  what light color should I use to imprint?  I know a few tell me what to use, but I want to make sure it’s done correctly.  I’ve been imprinting my dogs water with allergy relief IC using both red and blue.  My holistic vet did muscle testing with it and both lights were making my dog out... See more
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Nov 05, 2026
Please advise how to schedule the remote sessions since it’s not so cheat as it was on the Test flight beta version 
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Oct 31, 2026
So was there an update. My screen looks totally different today,  all of a sudden I cant click remote and the icons have moved to the bottom and when I click any of the complexes or anything the screen totally different and remote is not an option 
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HF
Oct 30, 2026
Good morning, Could you please tell me what IC to use to help ease, break up and hopefully get rid of the Plantar Fibroma in the arch of my foot? It seems to have grown and is a bit uncomfortable.  Maybe stress has made it grow. I understand it’s not considered a cyst, but scared tissue.  It’s hereditary as my father has dupuytron in his hand.
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SR
Oct 29, 2026
Good evening, what is the difference between the old and new IC pad? Can I store the water in a metal bottle after saturating it? Thank you for your reply!
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EH
Oct 28, 2026
Thank you! I found it. A couple other questions. Can I do infopathy every day? Also have you traveled with it on a plane?  Thanks!
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A
Oct 28, 2026
how to use / steps for the voice recognition

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EH
Oct 27, 2026
Hi I have linked my account to a practitioner (Dr Martino). How do I know which programs are his?
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