Frequently Asked Questions

Anton SF
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Frequently Asked Questions
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D
Oct 15, 2026
Where can I get holographic patches?
1 reply
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Oct 15, 2026
Hi Anton, I was wanting to try the new app, but I keep getting a login failure message.
Not sure what else to try.
Thanks, Kelley
1 reply
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Oct 14, 2026
Hi. I se m to have lost access to run remotely. 
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WW
Oct 09, 2026
Hi, I have a couple of concerns about my device and wanted to check if it may be malfunctioning. Iโ€™ve noticed that it doesnโ€™t seem to shut off automatically after 10 minutes of inactivity, which I thought it was supposed to do. Also, after running a program tonight, the red light stayed on even after the PEMF session ended. Is this normal, or could there be an issue with the device? Thank you!
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PB
Oct 07, 2026
I make several skin and aromatherapy products.  I would like to extract their frequencies and offer them as ICs.  How do I do that?  

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b
bon
Oct 05, 2026
When I transfer from my computer, the blue thumbnail offers the choice between "imprinting water or applying body," but when I start the transfer from my phone or iPad, this option disappears and instead I see "transfer all at once/one by one." Is there a difference in the interface between the version displayed on the computer and the one displayed on the phone/iPad? Thank you.
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GI
Sep 28, 2026
I need to change the email on my account. Can you help me with that?
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jm
Sep 27, 2026
I switched from Firefox to Safari Browser and it worked. Not sure why because Firefox has been working for your transfers for almost three years now.  Anyway it works now with Safari. Thanks
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jm
Sep 26, 2026
When I try to download a ic formula - it just keeps spinning.  May IC device is plugged into the headphones-I can send a screenshot if needed tell me what to do?  Thanks
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VF
Sep 25, 2026
Can you help me with the invoice for order no.#22487?Thank you!

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Sep 23, 2026
Do you have to have your glow pad before signing up for the app

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Sep 22, 2026
hi all, trying to add an avatar photo for my remote Ics. Clicked on the blank area to edit and add one, but nothing pops up. I was able to add my address.  also would like to somehow add my cat Misty and her photo.  thanks for all the help you've given me! Cat
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