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Hello, 1st time user with Glowing IC Pad. I set up transfer from my computer, only got sound and no lights. Then I tried transfer from my iPhone and only got lights, but no sound. Did the transfer work? Thank you
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8 Comments
Aug 19, 2021
Hi Bart, if IC Pad is connected correctly, there should be lights and no sound. If using a computer, after connecting IC Pad please check your audio setting, you may need to change the Output device to "headphones".
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RS
Aug 23, 2021
Hi Anton Sheikh-Fedorenko, I have just connected my phone to the glowing IC pad. A message popped up on my phone and asked me to select โHeadphonesโ or โotherโ. I selected other (before reading this comment and reading all the instructions I could find online regarding setting up where this... See more
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Aug 24, 2021
Hi Rebecca, you can try to restart the phone with a disconnected IC Pad and then try again. Also, you can try following
1) If your iPhone is running iOS 11 or newer, open Control Center by swiping up from below the bottom of the screen. Then, press and hold... See more
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RS
Aug 25, 2021
Hi Anton Sheikh-Fedorenko, thank you for your reply. I followed these steps and the IC pad still does not light up when my phone is connected and โheadphonesโ now selected in settings. Iโm yet to see it work at all or try it yet.
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Aug 25, 2021
Hi Rebecca, once connected, please, make sure the audio volume is set to the maximum during the transfer: 1) Connect IC Pad. 2) Start transfer 3) Check that audio volume is set to maximum on your phone.
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DB
Oct 05, 2021
This may sound like a silly question but have you fully charged the glow pad? People will sometimes forget to plug their glow pad in and charge it just like our cell phones so keep it fully charged and you shouldn't have any issues. Hope this is helpful.
Rebecca Smith,
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