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Dear Irene, you probably using iPad or maybe some other Apple mobile device. We had the same issue and fixed it by updating the software on the iPad. To do so tap on your iPad: Settings > General > Software Update. With old software versions the IC Platform, as well as other websites may not work as expected.
Querida Irene, probablemente estรฉs usando un iPad o quizรกs algรบn otro dispositivo mรณvil de Apple. Tuvimos el mismo problema y lo solucionamos actualizando el software en el iPad. Para hacerlo, toque en su iPad: Configuraciรณn> General> Actualizaciรณn de software. Con versiones de software antiguas, la Plataforma IC, asรญ como otros sitios web, pueden no funcionar como se esperaba.