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Stacey Yogini wrote a comment to Hormone Balance

over 3 years ago

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Anton SF

Dec 16, 2021

Hi Stacey, we recommend using the same PEMF or Audible IC 1-2 times every day.

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Tom Affleck wrote a comment to Graphene Oxide PEMF

over 3 years ago

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Carla Alton wrote a comment to Frequently Asked Questions

over 3 years ago

Hi Anton, I just noticed my IC Glow pad is cracked. It has not been dropped. The only thing I can think of is I had it in my car for a few minutes (temp outside 46 degrees) then took it inside house at 70 degrees. Could this quick temp change cause a crack in the glass? Is there a warranty on the glow pad?

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Anton SF

Dec 15, 2021

Hi Carla, such temperature change can cause resin inside to shrink/stretch and unstick from the top disk, so some air comes inside and it looks like a crack. It does not affect the functionality. You can also send pictures at [email protected] we can have a look.

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Carla Alton

Dec 15, 2021

Anton Sheikh-Fedorenko, thank you for getting back to me so fast. I'm pretty sure its cracked due to being able to feel the crack edge. The temp in my car at the time was not down to 46 degrees but was cool. I didn't realize how fragile the glass plate was to temperature. I tested the glow pad and it still works. Will the company be designing a protective insulated padded case for this in the future?

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Anton SF

Dec 15, 2021

Hi Carla, yes, we are planning to add in the future soft bag to store IC Pad and cables. As I understood side of the glass is chipped (I thought about a different thing before), usually that should not happen due to temperature, but seems possible. You can file a shipped part to make sure you don't get cut. If possible can you please send a few photos to [email protected] we can see what we can do. Thank you!

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