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Marlies Zoll

16 days ago

I am since a couple of weeks unable to use my Infopathy with my mobile. The sound works fine when I play a song on YouTube and I can hear frequencies when I run an ICare program sounds when the cable is detached. But not with Infopathy programs. When I select headphones for an audio the same. I have an Android mobile that is 5 to 6 years old. Could... See more

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Anton SF

Feb 09, 2026

Marlies Zoll, if you hear sound during the transfer it means device is not properly connected to your phone. Please watch detailed troubleshooting video here https://www.infopathy.com/en/tutorials/devices?show=glowing3&source=web (it is second video on that page, fast forward to your phone type).

About your iPad app not opening / updating:
Please try to reinstall it, please see instructions here https://www.infopathy.com/en/communities?id=5

Please let me know if those things helped. Thank you!

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Marlies Zoll

Feb 09, 2026

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Anton SF yeah, thanks so much! Reinstalled the app and I can now use the app with my mobile and the glow pad works but unable to use the website. tried that same program and neither sound when I disconnect the cable nor glowpad blinking when the cable is connected or when Bluetooth is on. Any idea how to fix that?

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Anton SF

Feb 11, 2026

Marlies Zoll, to confirm - if you do not connect GlowPad to your phone and start transfer you dont not hear about sound? same thing on website and app?

Do you use Samsung phone? if so, please check these settings:
https://vimeo.com/944065905

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Morag- The Reluctant Lightworker

Feb 08, 2026

Instead of using the app, have you tried logging in through the website to see if there is any difference

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Kate

16 days ago

Hi all, is there any issue using PEMF on broken bones that have had titanium plates and screws inserted? My friend has broken his collarbone and has a titanium plate and 8 screws put into his shoulder... Thank you!

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Anton SF

Feb 09, 2026

Kate, we recommend to keep the IC Pad at least 5 cm (2 inches) away from metal implants because it contains a magnet. The IC Hummer also has a magnet (weaker), so bring it in gradually. If there’s any unpleasant sensation, increase the distance or avoid direct placement over the hardware. Infopathy PEMF can be used safely near titanium dental implants when you start with shorter sessions and adjust... See more

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Kate

Feb 09, 2026

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Anton SF amazing, thank you so much. I will pass this on!

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Sabine

17 days ago

Can the finished water be swirled hexagonally afterwards, or will the effect be lost?

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Anton SF

Feb 09, 2026

Sabine, it’s best not to do anything to IC water after imprinting - vortexing/“hexagonal” swirling should be done before, with imprinting as the final step, then just drink it; no need to shake before drinking either.

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