Frequently Asked Questions

Anton SF
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Frequently Asked Questions
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Jan 25, 2026
IT support is needed in my account.  One of my connections, Kevin Jones email address [email protected] is in my account twice.  Please advise and fix.  Thank you!!!
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W
Jan 22, 2026
Icpad 2 dosnt work
1 reply
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Jan 20, 2026
Hi I have paid the music from knevel but canโ€™t come in  it is from my card  bud no access ??
1 reply
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TH
Jan 19, 2026
Hi I purchased the preminum membership and had access to all library IC's etc but then I requested to upgrade to the spring practitioner membership, both spring membership payments have come out of my bank account but only the set up fee reciept is on my account and now I have lost access to the library IC's. It now says I need the preminum membership to access to IC's etc. Please inform me why I have lost access and how can I get this back?
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lk
Jan 16, 2026
Can I replace the battery?
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CC
Jan 14, 2026
We are new to Infopathy. My son has had severe acid reflux for 20 years. He is 28 now. The only thing that helped was Dandelion root tea before meals. Then he became reactive to the tea. Is there an IC or formula to help this? It may be tied to liver/bile issues since the Dandelion root was helpful. Please advise. He cannot tolerate herbs or medications due to side effects.
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MA
Jan 14, 2026
Are the devices shipped to Mexico?
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jv
Jan 14, 2026
What can I use for a hernia and cold feet with the glowing pad?
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Dec 29, 2025
Can we create infoceuticals, and if so, how?
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TH
Dec 28, 2025
My IC pad is no longer flashing the lights as I transfer a complex. I have recharged it but that did not seem to make a difference. I checked the mode to confirm I was on a color selection, but it still doesn't work. I can see the transfer in action on my computer but my IC pad just stays in the on mode - no flashing colors.
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KR
Dec 27, 2025
Can I use infopathy , a glo-pad, with a person who has a pacemaker?

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V
Dec 22, 2025
Hello I have a subscription can I please have remote access
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