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LH
Linda Hampton
2 months ago
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LH
Mar 07, 2025
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I tried the infinite setting with my Glowing IC Pad only to discover later that the IC Pad had turned off. How long does it stay on before turning off?
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Mar 09, 2025
Linda Hampton, please make sure GlowPad was actually getting the signal - during transfer the indicator light should pulsate (please instructional video here https://www.infopathy.com/en/tutorials/devices?show=glowing3&source=web ). If GlowPad is not getting the signal it will turn off automatically in 10 minutes. 
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LAVAUX
2 months ago
Hello Anton
We try to change the password and it says it is not possible.
Can you help me?
Thanks in advance
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Mar 09, 2025
LAVAUX, we sent you an email regarding passwod reset. If you still need help, please let me know. Thank you!
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Dahmheun Kang
about 2 months ago
Hi, I have been using the glow pad for 4 days now. The first day the device was working, there was a red and blue light, but sometimes there is only a blue light. Is this normal?
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Mar 09, 2025
Dahmheun Kang, you can switch light modes by pressing on button few times when device is one. Please see instructional videos here: https://www.infopathy.com/en/tutorials/devices?show=glowing3&source=web
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