Frequently Asked Questions
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Frequently Asked Questions
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Tiffany Manley
May 01, 2026
I have had my glow IC pad for a couple of years and just started using it again. It is not showing up in my Bluetooth settings on my iPhone or iPad anymore. I pressed forget this device to get to reconnect and it’s not showing as a suggested new device. Could the Bluetooth on the glow disc stop working?
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Christine Martin
Apr 29, 2026
Liebes Team, ich benutze seit 2023 mein Glowing IC Pad und bin sehr zufrieden. Ich muss auf einen neuen Laptop umstellen, aber es ist alles richtig eingestellt, das Programm läuft auch, aber dennoch wird die Information nicht auf das Glowing IC Pad übertragen. Auch auf dem Smartphone habe ich das gleiche Problem. Könnt ihr mir weiterhelfen, da ich das Gerät ja weiterhin benutzen möchte. Viele Grüße Christine
Dear Team, I've been using my Glowing IC Pad since 2023 and am very happy with it. I need to switch to a new laptop, but everything is set up correctly, the program is running, but the information still isn't being transferred to the Glowing IC Pad. I'm having the same problem on my smartphone. Could you please help me, as I'd like to continue using the device? Best regards, Christine
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Marijn Bouwman
Apr 27, 2026
Hello, is there an Infopathy app available? Because i can download one in the Playstore with the same logo?
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Silvia
Apr 26, 2026
can device help with insomnia
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Ching Chih Jenny Tai
Apr 24, 2026
Is there any Exosome frequency?
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Mike r
Apr 16, 2026
I recently purchased a pemf coil (shaped/size of a large donut) can i put a glass bottle in the middle of the hole to then imprint the IC freqs? Thanks in advance.
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Karen
Apr 15, 2026
I just bought a IC PAD3. WHEN I am using it for PEMF . It is not lighting up. When I push the power button it flashes a color for a second andvthrn does not light. I had the old IC pad that stopped working, this is replacing the old one.
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tlc
Apr 11, 2026
So upset, I dropped my IC pad and the glass cracked, is this repairable? Any recommendations would be greatly appreciated
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Carla Alton
Apr 10, 2026
Is the Infopathy team still working on an infrared light mat we can lay on? If so when will this be available for purchasing?
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tami valentine
Apr 07, 2026
I'd like to cancel my membership and sign up for the middle line practitioner. i cant figure out how to change it
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Ringo Ho
Apr 06, 2026
How to use the remote treatment function ? I can not use it
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denise narick
Apr 03, 2026
Hallo ! Mein Infopathy blinkt in allen Farben so als würde es schon übertragen obwohl ich noch gar nicht auf tranfere gedrückt habe ! Was kann das sein? Danke fürs weiterhelfen ....
Hello! My Infopathy is flashing in all colors as if it's already transmitting, even though I haven't pressed the transfer button yet! What could be causing this? Thanks for your help...
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