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Birgit wrote a comment to Frequently Asked Questions

about 4 years ago

Hi Anton, something seems to be wrong with my new IC Glow Pad. I used it for two days, everything was fine. But now, there is no blue light during transfer. Battery seems to be full, because when I charge it, the yellow light turns on, but then after about... See more

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Anton SF

May 20, 2021

Hi Birgit, we will send you an email with troubleshooting questions. Thank you!

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Mary McCarthy

Jun 11, 2021

Anton Sheikh-Fedorenko, Hi Anton I am having exactly the same problem. My glow pad was working perfectly yesterday, i charged it overnight and now when i plug it in there is no response at all.? when I plug it in to charge the yellow light comes on momentarily and then... See more

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Anton SF

Jun 12, 2021

Hi Mary, thank you for your message! please try the following steps: 1) Connect IC Pad to your laptop or smartphone. 2) Start transfer. 3) Make sure audio volume is set to maximum. This helped Birgit.

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P Quist

Jul 08, 2023

Anton SF

Hi Anton, I have the same problem described by Brigit. My glow pad is charged. Volume is at maximum and I have powered off and restarted my iPad. Still no light on transfer. My glow pad is new and it worked for 2 days.
Thank you and regards... See more