Frequently Asked Questions
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Frequently Asked Questions
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S
Susie
02月17日, 2025
can you send the energy remotely to someone?
你能遠端將能量發送給某人嗎？
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Dahmheun Kang
02月17日, 2025
Please check if the item purchased on February 9th has been shipped. The purchase number is #15510. And if possible, please let me know the tracking number. Thank you.
請檢查2月9日購買的商品是否已出貨。購買編號為#15510。如果可能的話，請告訴我追蹤號碼。謝謝。
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Kim Jansen
02月14日, 2025
get started guide
入門指南
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JEFF SUTTON
02月13日, 2025
Hi Anton-What container for imprinting is best? Glass -plasticThank you, Jeff
你好，Anton，哪種印刷容器最好？玻璃 - 塑膠謝謝 Jeff
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Michelle Gosselin
02月12日, 2025
Hello. I am having a problem with regards to the operation of My glowing IC pad. After charging all night I tried to operate it with a PEMF function. It didn’t work. The little light was glowing in and out, however it wasn’t operational. This has been occurring intermittently. I never know where it’s “at”. I wish there was more indication of what is happening with it. Thanks
Hello. I am having a problem with regards to the operation of My glowing IC pad. After charging all night I tried to operate it with a PEMF function. It didn’t work. The little light was glowing in and out, however it wasn’t operational. This has been occurring intermittently. I never know where it’s “at”. I wish there was more indication of what is happening with it. Thanks 🙏🏼
你好。我在操作我的發光 IC 墊時遇到了問題。充電一整夜後，我嘗試使用 PEMF 功能來操作它。它不起作用。那盞小燈忽明忽暗，但無法操作。這種情況一直斷斷續續地發生。我從來不知道它「在」哪裡。我希望有更多的跡象表明正在發生什麼。謝謝🙏🏼
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john maio
02月09日, 2025
Hi-Today is Feb 8, and I tired three times to transfer an ic-but the box doesn't turn light brown like is always did and when you click it nothing happens- I paid my resubscription dues and got the receipt- It something else going on - or could the problem be with my computer
你好，今天是 2 月 8 日，我嘗試了三次來傳輸 IC，但盒子並沒有像往常一樣變成淺棕色，當你點擊它時什麼也沒有發生，我支付了重新訂閱費用並收到了收據，這是其他問題，或者可能是我的電腦出了問題
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Anne Wright
01月30日, 2025
I purchased a membership in June of 2024 and had been able to access any complex, it seems. Suddenly I'm getting the message that I need the premium membership. I paid somewhere around $121 in June. Just need to confirm how to proceed here to be able to get that access back (and why did it change suddenly?)
I purchased a membership in June of 2024 and had been able to access any complex, it seems. Suddenly I'm getting the message that I need the premium membership. I paid somewhere around $121 in June. Just need to confirm how to proceed here to be able to get that access back (and why did it change suddenly?)
我於 2024 年 6 月購買了會員資格，似乎可以進入任何建築群。突然，我收到一封訊息，說我需要高級會員資格。 我在六月支付了大約 121 美元。 只需確認如何繼續才能重新獲得存取權限（以及為什麼會突然改變？）
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Anna Teresa Facchinetti
01月26日, 2025
Io ho il modello precedente a questo e il cavo è un cavo aux. Il nuovo Glowing Ic Pad 3 che tipo di cavo utilizza rispetto al vecchio modello? Grazie
我有這個型號的上一個型號，電纜是輔助電纜。與舊型號相比，新Glowing IC Pad 3使用哪種類型的電纜？謝謝
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Sara
01月22日, 2025
Buongiorno Anton e tutti, vorrei avere maggiori informazioni su abbonamento primavera. Il mio abbonamento normale scade ad aprile. Io se dovessi prendere il piano primavera, pagherei entrambi gli abbonamenti?. Poi cosa vuol dire che nel piano primavera manca il sintetizzatore CEMP e FSM?. Grazie. Saluti a tutti Sara
Buongiorno Anton e tutti, vorrei avere maggiori informazioni su abbonamento primavera. Il mio abbonamento normale scade ad aprile. Io se dovessi prendere il piano primavera, pagherei entrambi gli abbonamenti?. Poi cosa vuol dire che nel piano primavera manca il sintetizzatore CEMP e FSM?. Grazie. Saluti a tutti Sara
安東和大家早上好，我想了解更多有關春季訂閱的資訊。我的普通會員資格將於四月到期。如果我選擇春季計劃，我需要支付兩項訂閱費用嗎？那麼Spring計畫中缺少CEMP和FSM合成器又意味著什麼呢？謝謝。問候大家薩拉
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Keri Nola
01月21日, 2025
Hi Anton, new member here and excited to get started. My volume is up and my glow pad is connected to bluetooth, but when I start a transfer I hear it from my computer, but the glow pad does not light up. Am I doing something wrong? I am on a macbook pro. Your guidance is appreciated. Thank you, Keri
Hi Anton, new member here and excited to get started. My volume is up and my glow pad is connected to bluetooth, but when I start a transfer I hear it from my computer, but the glow pad does not light up. Am I doing something wrong? I am on a macbook pro. Your guidance is appreciated. Thank you, Keri
你好，安東，這裡的新成員，很高興能開始。我的音量已調高，發光板已連接到藍牙，但當我開始傳輸時，我從電腦中聽到了聲音，但發光板沒有亮起。我做錯了什麼嗎？我用的是 MacBook Pro。感謝您的指導。謝謝你，凱裡
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CJ Hernley
01月20日, 2025
The lights on my Glowing IC pad no longer work. Is there a way to jumpstart it or does it require service?
我的發光 IC 板上的燈不再亮了。有沒有辦法快速啟動它或是否需要服務？
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Andruhovici Gabriela
01月18日, 2025
Buna Anton doresc sa anulez pentru o perioada abanamentul. cum trebuie sa procedez?
你好安東，我想暫時取消我的禁令。我應該如何進行？
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