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Hi Penny, thank you for trying that. Please let me know if you tried to raise volume to a maximum level on your computer once transfer is started. If that does not work, please let me know which computer do you use?
Also, just to double check, can you please connect some headphones to your computer and start transfer. Do you hear sound from the headphones? Thank you!
Ciao Penny, grazie per averlo provato. Per favore, fammi sapere se hai provato ad aumentare il volume al livello massimo sul tuo computer una volta avviato il trasferimento. Se non funziona, per favore dimmi che computer usi? Inoltre, solo per ricontrollare, puoi collegare alcune cuffie al tuo computer e avviare il trasferimento. Senti il suono dalle cuffie? Grazie!