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Julie-Anne Cox

about 1 month ago

Is it better to let the Glow Pad completely lose its charge before RECHARGING or is it ok/better to use the Glow Pad for treatments and then put back on charger until fully charged again?

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Anton SF

Nov 04, 2025

Julie-Anne Cox, you can recharge it any time.

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Julie-Anne Cox

Nov 05, 2025

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Anton SF how long should the glow pad last on battery charge only?

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Tina

Nov 05, 2025

Julie-Anne Cox in my experience it lasts at least 3 hours, sometimes a little longer

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Anton SF

Nov 07, 2025

Julie-Anne Cox, new one about 5 hours, but depends on the IC. Also, when device just On it also drains energy, therefore try turning it off after using. It should go turn off automatically after 10 minutes, but sometimes it can stay awake due to connection to the phone.

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Leo James Dollar

about 2 months ago

Can I have the remote function added to my account. I already use other types of broadcasting and would love to try it directly from the website. Thanks!

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Anton SF

Nov 04, 2025

Leo James Dollar, thank you for your request, we added you! :)

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Dirk Wagner

about 2 months ago

Hi everone, one day ago I bought a used Glowing IC Pad 3 and it seemed that everything worked correctly. The seller said that she chrged the battery only a bit for testing the device and I thought this could be the reason that the red/blue/all lights only shine for a short moment when pressing the button. Then I charged the battery completely at home and testing it again today.When... See more

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Infopathy Team

Nov 04, 2025

Dirk Wagner, when device is on and you click on the button, you select light mode - light will flash for 1 second and will turn off, just to show what light mode is selected. During transfer those lights should be working.

If selected lights are not working during transfer please try the following:

Please make sure audio volume is set to maximum level on your phone or laptop.
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Leo James Dollar

Nov 02, 2025

Same happened to me initially but only when connecting to iPhone with lighting adapter. Computers and tablets work fine.

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