Dear Anton,
please contact me as.p., I have talked to Daniel yesterday, as my magnet doesn't charge any more, although the materials age is just 6 month old. Daniel told me, to inform you and to decide what to do.
Many thanks in advance
Kristin
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Anton SF
02月04日, 2022
Hi Kristin, we sent you an email with instructions to troubleshoot. Can you please these things:
1) Try another charging cable
2) Try to clean USP port of the IC Pad, maybe there is some dust. You can spray rudding alcohol into the USB port of the IC Pad, take a small needle and move it around, gently. Then shake the alcohol out, dry the USB port and try to charge again.
嗨,克里斯汀,我們向您發送了一封電子郵件,其中包含故障排除說明。你能請這些東西嗎: 1)嘗試另一條充電線 2)嘗試清潔 IC Pad 的 USP 端口,可能有一些灰塵。您可以將酒精噴入IC Pad的USB端口,拿一根小針輕輕移動它。然後搖出酒精,擦乾 USB 端口並再次嘗試充電。
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