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Hi Christiane, if you have not tried yet, please restart your Mac and try another browser (for example Chrome). We will also check some logs to see if there are any errors.
Hi Hillary, for PEMF IC the primary application method is to apply the device directly to the body. You can see more info about different types of ICs and their application methods here: https://www.infopathy.com/en/tutorials/for_users?show=methods_overview