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Hello, 1st time user with Glowing IC Pad. I set up transfer from my computer, only got sound and no lights. Then I tried transfer from my iPhone and only got lights, but no sound. Did the transfer work? Thank you
Hi Bart, if IC Pad is connected correctly, there should be lights and no sound. If using a computer, after connecting IC Pad please check your audio setting, you may need to change the Output device to "headphones".
Hi Anton Sheikh-Fedorenko, I have just connected my phone to the glowing IC pad. A message popped up on my phone and asked me to select “Headphones” or “other”. I selected other (before reading this comment and reading all the instructions I could find online regarding setting up where this... 查看更多
Hi Anton Sheikh-Fedorenko, I have just connected my phone to the glowing IC pad. A message popped up on my phone and asked me to select “Headphones” or “other”. I selected other (before reading this comment and reading all the instructions I could find online regarding setting up where this wasn’t mentioned). The IC Pad doesn’t work at all now and the message does not pop up again for me to change the output to “headphones”. Do you have any suggestions on how to fix this on an iPhone ? Many thanks, Rebecca
嗨 Anton Sheikh-Fedorenko,我刚刚将手机连接到发光的 IC 板。我的手机上弹出一条消息,让我选择“耳机”或“其他”。我选择了其他(在阅读此评论并阅读我可以在网上找到的有关设置未提及的所有说明之前)。 IC Pad 现在根本不工作,并且不会再次弹出消息让我将输出更改为“耳机”。你对如何在 iPhone 上解决这个问题有什么建议吗?非常感谢,丽贝卡
Hi Rebecca, you can try to restart the phone with a disconnected IC Pad and then try again. Also, you can try following
1) If your iPhone is running iOS 11 or newer, open Control Center by swiping up from below the bottom of the screen. Then, press and hold... 查看更多
Hi Rebecca, you can try to restart the phone with a disconnected IC Pad and then try again. Also, you can try following:
1) If your iPhone is running iOS 11 or newer, open Control Center by swiping up from below the bottom of the screen. Then, press and hold the audio box in the upper right-hand corner of Control Center.
Next, tap the AirPlay icon and make sure there’s a check mark next to Headphones. If the check mark is next to a different device, you can switch to headphones by tapping on Headphones.
2) If your iPhone is running iOS 10, open Control Center by using a finger to swipe up from below the bottom of the display. Then, swipe right-to-left to view the audio playback section of Control Center.
Next, tap on iPhone at the bottom of Control Center and make sure there’s a check mark next to Headphones. If the check mark is next to something else, simply tap on Headphones to switch.
Hi Anton Sheikh-Fedorenko, thank you for your reply. I followed these steps and the IC pad still does not light up when my phone is connected and ‘headphones’ now selected in settings. I’m yet to see it work at all or try it yet.
Hi Rebecca, once connected, please, make sure the audio volume is set to the maximum during the transfer: 1) Connect IC Pad. 2) Start transfer 3) Check that audio volume is set to maximum on your phone.
This may sound like a silly question but have you fully charged the glow pad? People will sometimes forget to plug their glow pad in and charge it just like our cell phones so keep it fully charged and you shouldn't have any issues. Hope this is helpful.
Rebecca Smith,