Infopathy

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Holly Hallberg wrote a comment to Frequently Asked Questions

almost 4 years ago

my glow IC pad is no longer working, I've tried to charge it, but the light no longer goes on. I haven't dropped it, or got it wet. Any suggestions?

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Anton SF

Aug 11, 2021

Holly Hallberg, when you plug it into a charger - there is no yellow light? If so, please try another charging cable or clean USB port of IC Pad with alcohol and move there around with a small needle. If you don't have blue lights during transfer please check that audio volume is set to the maximum during the transfer, also please try to get a replacement audio cable (it can be found on Amazon, called "3.5 mm Aux cable").

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Tony wrote a comment to Medulla Relax

almost 4 years ago

It stops working after 2 min, tried it multiple times and it happens every time

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Anton SF

Aug 11, 2021

Hi Tony, thank you very much for letting us know! There were a few minutes of silence after 2 minutes, we fixed that, it should be working now.

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MoonHo Chung wrote a comment to Frequently Asked Questions

almost 4 years ago

Could you add hydrocortisone and china gold(brand name) to IC?

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Anton SF

Aug 11, 2021

Hi MoonHo Chung, thank you for your suggestions, we added them to a wishlist!

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