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Hi Penny, thank you for trying that. Please let me know if you tried to raise volume to a maximum level on your computer once transfer is started. If that does not work, please let me know which computer do you use?
Also, just to double check, can you please connect some headphones to your computer and start transfer. Do you hear sound from the headphones? Thank you!
안녕하세요 Penny, 시도해 주셔서 감사합니다. 전송이 시작된 후 컴퓨터에서 최대 볼륨으로 볼륨을 높이려고 시도한 경우 알려주십시오. 작동하지 않으면 어떤 컴퓨터를 사용하는지 알려주십시오. 또한 다시 확인하기 위해 헤드폰을 컴퓨터에 연결하고 전송을 시작하시겠습니까? 헤드폰에서 소리가 들리나요? 고맙습니다!