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Holly Hallberg, when you plug it into a charger - there is no yellow light? If so, please try another charging cable or clean USB port of IC Pad with alcohol and move there around with a small needle. If you don't have blue lights during transfer please check that audio volume is set to the maximum during the transfer, also please try to get a replacement audio cable (it can be found on Amazon, called "3.5 mm Aux cable").