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CA
Hi Anton, I just noticed my IC Glow pad is cracked. It has not been dropped. The only thing I can think of is I had it in my car for a few minutes (temp outside 46 degrees) then took it inside house at 70 degrees. Could this quick temp change cause a crack in the glass? Is there a warranty on the glow pad?
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Dec 15, 2021
Hi Carla, such temperature change can cause resin inside to shrink/stretch and unstick from the top disk, so some air comes inside and it looks like a crack. It does not affect the functionality. You can also send pictures at [email protected] we can have a look.
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CA
Dec 15, 2021
Anton Sheikh-Fedorenko, thank you for getting back to me so fast. I'm pretty sure its cracked due to being able to feel the crack edge. The temp in my car at the time was not down to 46 degrees but was cool. I didn't realize how fragile the glass plate... See more
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Dec 15, 2021
Hi Carla, yes, we are planning to add in the future soft bag to store IC Pad and cables. As I understood side of the glass is chipped (I thought about a different thing before), usually that should not happen due to temperature, but seems possible. You can file a... See more
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