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Anton SF
Oct 20, 2021
Hi Hugo, please try to restart your Mac, that may help with the issue. You can also try using another browser, like Chrome. At some macOS updates, there was an issue with playing sound in Safari on Infopathy (we had it a few weeks ago, but now it works normally). Maybe your iOS is still affected. You can also try using IC Hummer with a smartphone or other computer if available. Regarding IC Pad, it primarily emits EMF, but no sound. It is normal... See more
Hi Hugo, please try to restart your Mac, that may help with the issue. You can also try using another browser, like Chrome. At some macOS updates, there was an issue with playing sound in Safari on Infopathy (we had it a few weeks ago, but now it works normally). Maybe your iOS is still affected. You can also try using IC Hummer with a smartphone or other computer if available.
Regarding IC Pad, it primarily emits EMF, but no sound. It is normal that it produces just a quiet sound, so your IC Pad is working correctly.
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R
Oct 16, 2021
The problem has existed since the update to ios 15 - only with imprint. Pemf works
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Oct 16, 2021
Hi Judges, in iOS 15 there seems to be an issue with the playback of some types of audio. We tested and it seems to work if you don't lock the screen or minimize Safari. Does the sound disappear for you (when the IC pad is not connected) even if you just start the transfer and don't lock the screen?
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R
Oct 18, 2021
Anton Sheikh-Fedorenko, thanks for the answer, unfortunately both suggestions do not work. The sound disappears after 1-2 seconds if the IC is not plugged in
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Oct 18, 2021
Hi Judges, please let me know which phone or computer you are using and which browser? Thanks very much!
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Oct 20, 2021
Hi Richter, we filed a bug report to the Apple team about that issue. Some people who had the same issue found that the following worked for them after updating to iOS 15: after you start the transfer, open some other page in another tab in your browser (they used chrome, but I think it should be the same on all iOS browsers as they have the same engine anyways) and then minimize the browser and lock screen, it should continue the transfer. We hope... See more
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