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Hi Penny, thank you for trying that. Please let me know if you tried to raise volume to a maximum level on your computer once transfer is started. If that does not work, please let me know which computer do you use?
Also, just to double check, can you please connect some headphones to your computer and start transfer. Do you hear sound from the headphones? Thank you!
Hola Penny, gracias por intentarlo. Infรณrmeme si intentรณ aumentar el volumen al mรกximo en su computadora una vez que se iniciรณ la transferencia. Si eso no funciona, hรกgame saber quรฉ computadora usa. Ademรกs, solo para verificar dos veces, ยฟpuede conectar algunos auriculares a su computadora y comenzar la transferencia? ยฟOyes el sonido de los auriculares? ยกGracias!